Privacy Policy

Who we are

Our website address is: https://www.urmyhelp.co.uk.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

No third party cookies are used on this website, and all user data (if supplied) is stored on our own servers and is not shared with any third parties.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Managing Your Data: Your Rights Under the Data (Use and Access) Act 2025

Under the UK GDPR and the Data (Use and Access) Act 2025, you have clear rights regarding how we collect, store, and use your personal information.

Below is everything you need to know about these rights and the exact steps you can take to exercise them.

1. Accessing Your Personal Data (Subject Access Requests)

You have the right to ask for a copy of the personal information we hold about you.

How to make a request: Please send an email to hello@urmyhelp.co.uk with the subject line "Subject Access Request".

What happens next: We will review your request and provide your data within one calendar month.

The 'Stop the Clock' Rule: If your request is very broad, we may email you to ask for specific clarifications to help us find what you need. Under the 2025 Act, our one-month response timeline pauses ("stops the clock") while we wait for your reply, and restarts once you provide the necessary details.

Proportionate Searches: We will make every reasonable effort to locate your data, but we are not legally required to conduct searches that are excessively disruptive or unreasonable.

2. Raising a Formal Data Protection Complaint

If you are unhappy with how we have handled your personal details, you have a legal right to lodge a formal complaint directly with us. We take your privacy seriously and will handle your concerns transparently.

How to complain: Email us at hello@urmyhelp.co.uk with the subject line "Formal Data Protection Complaint". Please describe your concerns as clearly as possible.

Our Timelines:

We will formally acknowledge your complaint within 30 days of receiving your email.

We will investigate your concerns thoroughly and without undue delay.

We will email you to keep you informed of our progress and notify you of the final outcome.

Please Note: You always retain the right to escalate your complaint to the Information Commissioner’s Office (ICO), the UK's data protection regulator. However, under the current rules, you are expected to use our internal formal complaints process first to give us the opportunity to resolve the issue directly. You can contact the ICO via their website at https://ico.org.uk/ 

3. Your Other Data Rights

You can also contact us via email to exercise any of the following rights:

Correction: If we hold inaccurate or outdated details about you, email us to let us know and we will correct them.

Automated Decisions and AI: If we use automated systems or artificial intelligence to make decisions that have a legal or significant effect on you, you have the right to request that a human reviews the decision.

Deletion (The 'Right to be Forgotten'): You can ask us to delete your personal data if we no longer have a valid legal or business reason to keep it.

To trigger any of these rights, simply email us at hello@urmyhelp.co.uk and our team will be happy to assist you.